FILING A COMPLAINT
How to File a Complaint
The Manitoba Osteopathic Association protects the public’s right to safe, effective and ethical manual osteopathic care. The MOA is responsible for investigating complaints made against osteopathic manual practitioners who are its members and, when necessary, disciplining its members who are found to be incompetent or guilty of professional misconduct.
If you have a concern, you may contact the MOA by phone to discuss the matter or write a letter outlining your concerns. Complaints must be filed in writing or recorded in some other manner, such as on tape. Due to privacy concerns, the MOA cannot accept a complaint via e-mail.
Complaints should include:
your name and contact information (mailing address and phone number);
the name of the osteopathic manual practitioner;
as much information as possible about your concerns or the incident(s) in question, such as dates and names of individuals who may have been involved or who would be able to provide additional information.
Type of Complaints
Patients can raise a variety of complaints, including:
verbal, physical, psychological, emotional or sexual abuse
failing to seek consent for treatment
misinformation or lack of information regarding treatment
providing unnecessary or excessive treatment
incompetent practice causing harm
discontinuing needed care without arranging for alternative services
giving out information about a patient without consent
failing to advise a patient to consult another health care professional when the practitioner knows the patient’s condition is beyond his/her scope of practice or competence
The Complaints Process
The Manitoba Osteopathic Association has established a framework for dealing with complaints.
A complaint is made to the MOA in writing or on tape, film, disk or another permanent medium. The MOA is obliged to give the osteopathic manual practitioner a copy of the complaint and provide an opportunity for the osteopathic manual practitioner to respond to the complaint.
It is the responsibility of the Inquiries and Complaints Committee, which consists of osteopathic manual practitioners (and in the future appointed public members) to ensure that a fair and thorough investigation is conducted and that an appropriate decision is made based on the results of the investigation.
The Inquiries and Complaints Committee issues its decision in writing and may take any of the following actions:
refer allegations of professional misconduct or incompetence to the Discipline Committee;
require the member to appear before the committee to be cautioned;
The Discipline Process
The Discipline Committee adjudicates specified allegations of professional misconduct referred to the committee by the Inquiries and Complaints committee.
The Discipline Committee makes final decisions based on the evidence presented and imposes penalties, including reprimands, fines, suspension of licenses and, in serious cases, revocation of licenses.
The maximum penalty the Discipline Committee may impose is revocation of a license with no possibility of reinstatement.
Discipline decisions, except for findings of sexual abuse, remain on the public register for six years. Sexual abuse findings remain on the public register permanently.
If a former member moves to another jurisdiction, the MOA will not provide that member with a letter of good standing if there is a discipline finding against him/her.
Discipline decisions are also published in the MOA’s annual reports.